Klaus 😻

Klaus is a category-defining quality management platform for customer support teams that makes giving internal feedback easy and systematic. Support teams in companies such as Doodle, Pipedrive, Epic Games, Automattic and SoundCloud use Klaus to review & impurrrove their customer service quality.

Our quickly expanding, international team has embraced the remote-first mindset from day one. We're looking for an experienced Account Executive to ensure the Klaus club keeps growing. You can join our office in Tallinn, Estonia or remotely from anywhere between UTC-1 and UTC+4.

What to expect? 🧐

• We’re just getting started so you’ll be a crucial part of building our go-to-market sales team and strategy helping take Klaus to the next level
• Running the full sales cycle from discovery to signature
• Managing inbound requests and building outbound pipelines targeting enterprise companies around the world
• Working with our marketing and partnerships teams, and travelling to clients and events when it’s possible again
• Reporting to the Head of Sales in Amsterdam and working with experienced colleagues from companies like Pipedrive, SurveyMonkey, Microsoft, and Zendesk based in Tallinn, Lisbon, and Switzerland (and expanding!)
  
  

Okay! But what are the expectations? 😎 

• 5+ years experience in full-cycle SaaS sales, from the first contact to closing
• Experience working with a broad range of mid-market and enterprise companies, managing multiple levels of stakeholders
• Proven track record converting inbound leads and working with existing customers to grow partnerships
• Confident in building outbound pipelines. From designing and implementing a key account strategy to finding creative ways to start conversations
• Love working with marketing to help concoct and execute successful campaigns and events
• Understand the value of partnerships and building relationships with our ecosystem, agencies, and the customer service community
• Data-driven, maintaining high CRM standards to understand what’s working and what can be improved
• Has excellent verbal and written communication skills (our work language is English)
• A team player but experienced working remote
• Experience in CX is a plus as it helps to understand the customer, but it’s not required
  

Still doubting? Here are a few more reasons why to join! 🎉

• Remote-first culture – work from anywhere with colleagues from 13 different countries
• Base pay + meaningful stock option package
• Supported learning and development
• Mental health support
• Home office setup reimbursement
• Lots of cat gifs and the best colleagues