Klaus 😻 

Klaus is a quality management solution that helps companies drive revenue by identifying gaps in customer experience – using AI, automation, and data analysis. Support teams in companies such as Wise, Pipedrive, Epic Games, and SoundCloud use Klaus to review & impurrrove their customer service quality.

Our quickly expanding international team has embraced the remote-first mindset from day one. We're looking for an experienced Account Executive based in North America to ensure the Klaus club keeps growing.

What to expect? 🧐

• We’re just getting started! You’ll play a crucial role in taking Klaus to the next level and building our go-to-market sales team
• You’ll run the full sales cycle from discovery to signature
• You’ll manage inbound requests and build outbound pipelines, targeting enterprise companies across America
• Alongside our marketing and partnerships teams, you’ll travel to meet clients and attend events
• Reporting to the Head of Sales in North America and working with experienced colleagues from companies like Pipedrive, SurveyMonkey, Microsoft, and Zendesk based in Amsterdam, Tallinn, Barcelona, Lisbon, and Switzerland (and expanding!)
  

Okay! But what are the expectations? 😎

• 4+ years experience in full-cycle SaaS sales, from the first contact to closing (2+ years experience in the US market)
• Experience with a range of mid-market and enterprise companies, managing multiple levels of stakeholders
• Proven track record converting inbound leads and upgrading partnerships with existing customers
• Confidence in building outbound pipelines – from designing and implementing a key account strategy to finding creative ways to start conversations
• Collaboration with marketing to help concoct and execute successful campaigns/events
• Understanding of the value of partnerships within our ecosystem, agencies, and the customer service community
• Data-driven – maintaining high CRM standards to identify improvements and understand success
• Excellent verbal and written communication skills (we work in English)
• A team player with experience working remotely
• Preferred: Experience in CX
  

Still doubting? Here are a few more reasons why to join! 🎉

• Work in an exciting environment which nurtures growth
• Remote-first culture – work from anywhere with colleagues from 17 different countries
• Base pay + meaningful stock option package
• Supported learning and development
• Mental health support
• Home office setup reimbursement
• Lots of cat gifs and the best colleagues