Senior Machine Learning Engineer
What's the opportunity
Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products.
That is why we are looking for a Senior Machine Learning Engineer who loves to tackle complex problems, join our team, and help us shape our vision. Does that sound like you? If so, be sure to read on!
Our Stack
- Python
- GCP with plans to move to AWS
- Apache Beam / Google Cloud Dataflow, Apache Airflow / Google Cloud Composer, Vertex AI
- Pandas, spaCy, TensorFlow, PyTorch, etc.
- LLMs - OpenAI, PaLM2, FLAN-T5
- PostgreSQL, Google Cloud Spanner, BigQuery, Google Cloud Pub/Sub
- Google Looker Studio/Grafana
What you'll be doing
- High level of independence and trust, you decide how the implementation is done
- Keeping track of your own tasks and nudge others whenever something looks stuck
- Building and evaluating tooling for data processing and other machine learning needs
- Working together with the data scientists to implement research models and LLM prompting in production and developing solutions for preprocessing of structured and unstructured data in data pipelines
- Developing scalable methodologies for running and monitoring machine-learning models in production
- Integrating LLMs into the data pipeline
What you'll bring to the role
- At least 6 years of experience in software development or data engineering and interest in machine learning
- Proven track record as a solid software engineer with a focus on Python-based software development
- Strong understanding of SQL and database technologies
- Comfortable working independently, in English and in a remote setting
- It's a huge plus if you have experience with cloud-native technologies like Apache Beam, Apache Spark, Airflow, Kafka
- It's a huge plus if you have experience with Google Cloud Platform or Amazon Web Services
Sounds interesting? Submit your application 👇
- Department
- Engineering
- Role
- Machine Learning Engineer
- Locations
- Zendesk Tallinn
- Remote status
- Hybrid Remote
About Klaus
For the past five years we’ve been building the best quality management solution that helps companies drive revenue by identifying gaps in customer experience – using AI, automation, and data analysis. This year we hit an important milestone and were acquired by Zendesk!
Zendesk is a global, digital-first company on a mission to make the world better—one customer experience at a time.
Senior Machine Learning Engineer
Loading application form
Already working at Klaus?
Let’s recruit together and find your next colleague.