Senior DevOps Engineer
What's the opportunity
Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products.
That is why we are looking for a Senior DevOps Engineer who loves to tackle complex problems to join our team and help us shape our vision. Does that sound like you? If so, be sure to read on!
Our stack
Outstanding modern microservices architecture-based technology stack built on Google Cloud Platform and AWS, leveraging containers for all of its workloads servicing millions of Zendesk users.
- Go, Python, Java
- Kubernetes
- Cloud Run
- PostgreSQL, Google Cloud Spanner
- Pulumi and Terraform
- Github Actions
- Cloudflare and other CDN/caching solutions
- Various ML technologies including Apache Beam, LangChain etc.
What you'll be doing
- Work with the development team to plan and optimize the application infrastructure for our QA solution
- Work as a part of an expert team planning and executing GCP to AWS migration
- Create and setup tools that improve our continuous integration and delivery flow at a global scale
- Monitor Google Cloud Platform and AWS based services to identify areas where we can improve security, performance, stability, and scalability
- Perform Root Cause Analysis investigation to share with our customers and internal teams
What you'll bring to the role
- At least 3 years of experience with a focus on DevOps, SRE or Cloud Engineering role
- Working experience with Google Cloud Platform or Amazon Web Services
- Working experience with cloud-native technologies like Kubernetes and Docker
- Working experience with Infrastructure-as-a-Code tools like Pulumi and Terraform
- Deep understanding of network protocols such as HTTP, TLS/SSL, DNS, and load-balancing technologies
- Understanding of monitoring and central logging technologies
- Analytical skills for debugging and optimizing cloud infrastructure
- Comfortable with working remotely in English across departments
- Excellent written and spoken communication skills
Sounds interesting? Submit your application 👇
![](https://media2.giphy.com/media/bKnEnd65zqxfq/giphy.gif)
- Department
- Engineering
- Role
- DevOps Engineer
- Locations
- Zendesk Tallinn
- Remote status
- Hybrid Remote
About Klaus
For the past five years we’ve been building the best quality management solution that helps companies drive revenue by identifying gaps in customer experience – using AI, automation, and data analysis. This year we hit an important milestone and were acquired by Zendesk!
Zendesk is a global, digital-first company on a mission to make the world better—one customer experience at a time.
Senior DevOps Engineer
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