Senior Product Manager
What's the opportunity
Zendesk’s category-defining quality management platform for customer support teams makes giving internal feedback easy and systematic. We’re at the forefront of the burgeoning customer experience market, enabling support teams to review & improve their customer service quality. We know it takes an amazing team to build such fantastic products.
That is why we are looking for a Product Manager who loves to tackle complex problems to join our team and help us shape our vision. Does that sound like you? If so, be sure to read on!
We value collaboration, and within Product, we work with many cross-functional teams like Engineering, Design, and Product Marketing to solve big customer problems. Do you value customer insights? Join us in owning the roadmap and enjoying the impact we have on improving it.
What you'll be doing
- Define and be responsible for the product roadmap and prioritization of an evolving, high-growth customer support Quality Assurance product that people love to use and that helps teams improve their operations and decision-making to achieve their targets
- Work closely with a dedicated team of engineers, product designers, product marketers to deliver cross-functional projects that excite customers
- Meet with amazing customers, analyze product data, and research competitors to develop and communicate a vision for how we will keep building a phenomenal product/business
- Combine customer insights, market trends, and our vision of delivering powerful capabilities in a simple way
- Be a key part of Zendesk's mission of championing customer-facing teams, defining and delivering features that support our customers, and helping us meet some of our most meaningful business goals
What you'll bring to the role
Basic Qualifications
- 5+ years of Product Management experience under your belt, and you’ve spent most of that time working within a high-paced, agile software development environment
- Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities
- Experience balancing long-term strategy and delivering incremental value to customers along the way
- The drive to deeply understand the market, customers, and product
- Comfortable with working remotely in English across departments
- Excellent written communication skills for varying audiences: customers, engineering, marketing, program management, and executives
- Passion for proactive problem solving and ability to extract their essence while backing up your decisions with data
- Hunger for learning, continually developing your skills, contributing to how we could work better, but also mentoring your colleagues
Preferred Qualifications
- Experience working in the Customer Experience industry
- Design, engineering, or data analysis background
- Experience in Quality Assurance of customer support interactions is a plus
Sounds interesting? Submit your application 👇
![](https://media0.giphy.com/media/3o7OsyhvHRppVgmcg0/giphy.gif)
- Department
- Product and Design
- Role
- Product Manager
- Locations
- Zendesk Tallinn
- Remote status
- Hybrid Remote
About Klaus
For the past five years we’ve been building the best quality management solution that helps companies drive revenue by identifying gaps in customer experience – using AI, automation, and data analysis. This year we hit an important milestone and were acquired by Zendesk!
Zendesk is a global, digital-first company on a mission to make the world better—one customer experience at a time.
Senior Product Manager
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